Privacy Policy
Last updated: March 15, 2026
Rapidlink55, Inc. ("Rapidlink55," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary clinic management platform and related services (collectively, the "Services").
Information We Collect
We collect information you provide directly, including account registration data (name, email, clinic name, phone number), payment information processed via PCI-DSS-compliant third-party processors, and any patient or pet data entered into the platform. We also collect usage data, log files, device identifiers, and cookies automatically when you interact with our Services.
How We Use Your Information
We use collected information to provide, maintain, and improve our Services; process transactions; send administrative and support communications; comply with legal obligations; and, with your consent, send marketing communications. We do not sell your personal data to third parties.
Cookies & Tracking
We use essential cookies required for platform functionality, analytics cookies (with consent) to understand usage patterns, and preference cookies to remember your settings. You may manage cookie preferences through our cookie banner or browser settings.
Data Sharing & Third Parties
We may share data with trusted service providers (cloud hosting, payment processing, analytics) under strict data processing agreements. We may disclose data when required by law or to protect our legal rights.
GDPR & CCPA Rights
If you are located in the European Economic Area, you have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. California residents have rights under CCPA including the right to know, delete, and opt out of sale. To exercise your rights, contact us at [email protected].
Data Retention
We retain personal data for as long as your account is active or as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Clinical data retention follows applicable veterinary regulatory requirements.
Security
We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, and regular third-party security audits. Contact us at [email protected] with any privacy concerns.